Customer Testimonials

I had the pleasure of having an appointment with Anothny. As soon as I arrived he made me feel welcomed and heard. He was not only very patient but also very helpful and friendly. He got me approved with $0 down and worked his best to get me in a car the same day. This was my first time getting a car and he made the process smooth and helped me along the way I really appreciate his help. If you're ever in the market for a car I would definitely recommend this dealership and the salesman Anothny 10/10.

Albert Sosa from service took care of me, such a smooth and easy process 10/10 will be going back for my services with him!!

Tomas was very informative on what needed to be done. I am happy with the work they've done on my vehicle.

With Victor awesome experience but customer beware of buying a vehicle at this location i bought one and wasn't told it didn't come with a spare tire and jack had a sidewall puncture in bishop texas after hours only had air kit next day at Tipton was told couldn't help it was standard on these models make sure to check for everything because of what one thinks is included as normal is not. After several complaints was finally given spare

I will let you know when I get my car back or a call back after leaving messages 🤔 it's been more than 10 days.

The experience I had with Vicky was amazing. She was very helpful and gave me the full detail of everything. My car needed. I will highly recommend people to go to her. She’s very helpful and she Goes above and Beyond her way to help.

Unfortunately I wanted to trust the dealer with my truck and they disappointed me. I took my truck to get AC work done and 2 weeks later the AC stopped working. I had to fix it myself after paying 2900 dollars. I also asked them to inspect my truck because I was going to be moving soon back to Florida and they said everything was fine and they even gave me an inspection document that stated I had 8mm of break pad left on the passenger front side, only for me to later find out that it was almost on the metal. ... Read More

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Google - Nov 6, 2026

Unfortunately I wanted to trust the dealer with my truck and they disappointed me. I took my truck to get AC work done and 2 weeks later the AC stopped working. I had to fix it myself after paying 2900 dollars. I also asked them to inspect my truck because I was going to be moving soon back to Florida and they said everything was fine and they even gave me an inspection document that stated I had 8mm of break pad left on the passenger front side, only for me to later find out that it was almost on the metal. When I brought it up with them they offered to check it and change the breaks for me, then they wanted to charge me for changing a break caliper and all this other stuff, meanwhile I had asked for them to tell me months before what the truck needed so I could get it done before I moved. All of thos happened the day before I was leaving the state. They changed the caliper for free after much back and forth and I paid for new brake pads and rotors. Then as I left the dealer, 10 minutes up the road the back passenger tire started vibrating really bad. When I pulled over, I found the tire was missing 3 studs because they were broken clean off and the other nuts were finger tight. I was probably momentarily away from a potentially fatal accident with my family the truck. Wheni called them they said it wasn't their fault that they hadn't touched that tire, but their inspection paper work stated they checked the brakes all around. How you do that without taking the tires off I dont know and how the truck leaves with 3 broken studs and finger tight lug nuts I dont know either. The service advisor took no responsibility, they didnt follow up and I was stuck in the parking lot of a uhaul changing the studs off my truck l and trying to salvage what I could because the dealer took no responsibility. It was time to close and they could care less that they potentially almost cost me my life. I dont know what to say, I came to ford because I wanted to make sure that all the work on my truck got done right before I put my family in it to do a cross country trip home, and they put my life in danger. This is how my truck ended up 15 minutes after leaving the dealer. I have the inspection documents that prove the work they did and yet they took no responsibility. I always swore by ford and they left me stranded.

Good. Service professional

Was great experience , Salesperson Peter was very knowledgeable on Fords products and I was very expressed with him overall. Made the process very easy from start to finish and was super informative on the next steps to be taken. Explained everything really well and there was no surprises at all in the finance office. Never felt pressured at all. The dealership is very nice and they have some really nice vehicles, additionally everyone we encountered was great. Michele was super informative and helpful.

Excellent

I will do a review once my car is ready completely…

We were welcomed and assisted with a friendly smile every step of the way. They helped us find the perfect vehicle to match our needs!

Excellent customer service

We were so happy we stopped at Tipton Ford to look for a new truck. Everyone was so courteous and helpful. We feel like we got the right truck with the right deal. My husband is so happy with his new Ford Ranger. Great color, great ride, well equipped, and perfect for his needs. Thanks so much.

(Translated by Google) Excellent attention (Original) Excelent atention

Valerie went above and beyond her job description making sure I was happy with the service I received at Tipton ford highly recommend this group of professionals to take care of your vehicle needs a big thank you 🙏 Valerie

Great service and awesome job!! Adrian in Body shop was very professional and has great customer service. The job done to my 2018 Hyundai Elantra was extraordinary! Very pleased with Tipton Auto Group and its body shop department. THANK YOU !!

Mr. Ruben was polite and professional

Tipton Ford Quick-lane is practical, efficient and provides great service! Extremely Reliable!!!

(Translated by Google) Excellent service and attention, 100% recommended. I have my 2026 Bronco Sport. (Original) Excelente trato y atención 100% recomendable Tengo mi Bronco sport 2026 New

Excellent service

Terrible Business Practices. Absolutely Unacceptable. I was prepared to purchase a nearly $56,000 F-250 King Ranch from Tipton Ford. After negotiating, I was provided with a purchase order documenting the transaction, including a $14,500 trade-in allowance. When I asked if they could improve their offer on my trade, they decided to reappraise it and suddenly claimed it was worth EVEN LESS than their original offer. They couldn’t even give me a clear revised amount. Apparently, negotiating at Tipton Ford can actually cost you money. What made this experience even worse was the complete lack of accountability. When I asked to speak ... Read More

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Google - Oct 24, 2026

Terrible Business Practices. Absolutely Unacceptable. I was prepared to purchase a nearly $56,000 F-250 King Ranch from Tipton Ford. After negotiating, I was provided with a purchase order documenting the transaction, including a $14,500 trade-in allowance. When I asked if they could improve their offer on my trade, they decided to reappraise it and suddenly claimed it was worth EVEN LESS than their original offer. They couldn’t even give me a clear revised amount. Apparently, negotiating at Tipton Ford can actually cost you money. What made this experience even worse was the complete lack of accountability. When I asked to speak with a manager or someone above the salesman, I was told there was nobody available because they were at another dealership. You’re conducting a nearly $56,000 transaction, but there’s not a single manager available to address a customer’s concerns? Seriously? I wasn’t asking for special treatment. I was asking for transparency, professionalism, and an opportunity to speak with someone in management. Instead, I received questionable negotiating practices, poor communication, and absolutely no management support. This wasn’t simply a deal that fell through. This was a dealership that lost my trust. I walked away from the purchase, and I’m glad I did. A dealership that can’t stand behind its written numbers or make management available when a customer raises concerns has no business expecting customers to trust it with a purchase this significant. Bad business. Poor leadership. Extremely disappointing.

Great customer service treatment was great and they went the extra mile for me

They got us in right away and out in less than an hour

Very helpful and answered all my questions. Great experience

Eliseo and the people at Tipton Collision were transparent, honest and open about everything having to do with my vehicle. Five stars all the way!

My purchase at Tipton Ford last week went very smoothly. Mr. James Cano is a very pleasant young man who was able to quickly show me several options based on what I said I wanted. I made my selection without feeling pressured, and drove my new car off the lot that afternoon.

(Translated by Google) A very good experience and the people who helped us were very kind, thank you very much Alonso and Juliana (Original) Muy buena experiencia y muy amables las personas que nos ayudaron muchas gracias Alonso y Juliana

Tony was awesome from the get go. He went far and beyond to make me feel at home. Thank you Tony

Oscar was fantastic! He was friendly, professional, and made the entire car-buying experience easy and stress-free. Highly recommend Oscar at Ford for outstanding customer service!

Ford goes above and beyond to keep customers satisfied

(Translated by Google) Excellent service, very friendly and quick attention. (Original) Excelente servicio, muy amables y atención rápida.

Our salesperson Anthony was excellent and very informative and provided us with any information we requested. Overall everyone provided excellent service.

Excellent service.Answered every question.Juan did a great job.

Very prompt and courteous

Service at Tipton was excellent.

Dont sign any papers when going to this services Glen always make up things to sign and if you dont pay they dont let your car be release!!

Grateful they drove to my place of employment, fixed the recall and dropped off my car before the end of the day. Their communication is fantastic. Thank you for making things easier.

Did NOT have part that came from FORD!

Exception service. Better than the rest; my son drives all the way from marble falls, when possible, to take advantage of the unbeatable service and mechanical excellence !!! Thankyou and please don’t change a thing😀

Great very helpful, courteous and a job well done

They didn't try to abuse on the price, they were specific and polite. Es un buen lugar para ir al servicio

Tipton is great, Ford on the other hand has left me without my truck’s 110AC power for over 6 months. The inverter was back ordered for a LONG time, and now the new one has software issues and the computer can’t talk to it. Major inconvenience!

This car dealer was the Best. They’re very friendly and super nice and they washed my vehicle. I never had been anywhere else that do all that. Amazing. Thank you for taking care my car.

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Bottom line If you want to buy a vehicle that your dealership stands behind, and a service department that keeps you informed of progress on a new truck that gives you continuous problems do not purchase or get your vehicles service here! Read below for details on my experience. I understand that some of the vehicle issues are not their fault directly, some are due to the supercharger they installed. However the least they could do is keep you informed and respond to your calls/messages in a timely manner. Details Purchased a 2026 F150 with 2k miles that had previously ... Read More

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Google - Sep 26, 2026

Bottom line If you want to buy a vehicle that your dealership stands behind, and a service department that keeps you informed of progress on a new truck that gives you continuous problems do not purchase or get your vehicles service here! Read below for details on my experience. I understand that some of the vehicle issues are not their fault directly, some are due to the supercharger they installed. However the least they could do is keep you informed and respond to your calls/messages in a timely manner. Details Purchased a 2026 F150 with 2k miles that had previously been owned by the service manager, Ramiro Salguero, with a dealer installed supercharger (installed by Tipton) about 4-5 months ago. Truck has been to the shop 4 times now, for one to two weeks at a time. With mass airflow sensor issues and a failed brake booster that almost resulted with an accident within first month of owning truck. Dealer is recommending that I add several aftermarket parts now to make truck “reliable “ (upgraded thermostat and an oil catch can to keep mass airflow sensor free of oil) on a Ford approved, dealer installed upgrade that they installed themselves. Valerie Longoria the service advisor is very unresponsive and takes multiple texts and calls to hear back from trying to connect with her for a simple update on the status of my truck. Currently waiting on a text from 3+ days ago from her. I have now called the main dealership line asking for the general manager multiple times. Always get the same “he is not available at this time, can we please get your name and number so he can reach back to you…” he has yet to contact me, been over a month since I first tried to reach out with no follow up. Filed a complaint with Ford customer relations department whom said they would look into it. Nothing yet, that was about 6 weeks ago.

I dident get all the services I requested not tire rotation I have a rear window defrost wire that came off and asked the to fix it but they dident seems like they did the bare minimum hopefully they actually did my transmission flush and oil change

Mr. Joe is definitely the man you want to go visit when it comes to buying a car. He's very helpful not to mention professional. 100 percent recommended 👌

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I came for a recall on my navigator ended with a non working lift gate when perfectly was working 100% that they didnt touch anything but they had to open lift gate to replace the camera. Never again will i serv7ce my vehicle here again.

Finance lady kept pressuring me to sign for the Gap insurance, plus requested me to give 1500 down payment for nothing, the down payment goes to them not the vehicle. The salesman was great.

Having the mobile service is amazing Very convenient and the service mechanics are fast and friendly...i would recommend Brownsville Toyota

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Posted this at another place.. They didn't spray all the tailgate... Scratch on the side of the truck... Today I see two of the bolts over a cover are only half in. They are nearly stripped. The fourth bolt looked missing.. nope...its broke off. I didn't know this was a dealer, id not went if i had. Deal with local folks, cheaper in the end.

Had my 2017 F250 there for hail damage repair. Took over 5 months to repair and still not right. The worst customer service I have ever experienced. Now I have to take it to Hacienda Ford to have it repaired correctly. Do Not Use This Body Shop.....

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It wasn't a good experience this time. I had the appointment at 330pm so waited for almost 3 hours till they finally said that a lock nut for the vehicle wasn't coming off, so they where trying too make us pay for it. All we did was that I requested an oil change and tire rotation. So they said we'll the vehicle needs too stay overnight. The next day I get a call that the vehicle was ready so I get there and I still see my vehicle up like there still working on it, and guess what ... Read More

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Google - Jul 11, 2026

It wasn't a good experience this time. I had the appointment at 330pm so waited for almost 3 hours till they finally said that a lock nut for the vehicle wasn't coming off, so they where trying too make us pay for it. All we did was that I requested an oil change and tire rotation. So they said we'll the vehicle needs too stay overnight. The next day I get a call that the vehicle was ready so I get there and I still see my vehicle up like there still working on it, and guess what it wasn't ready so here we go another wait. Nobody told us what was going on because the lady that was working with it was out too lunch. So they informed me that they where waiting on the lock so they can tighten the bolt. So the lady gets back and I pay the oil change and tells me this is the lock too the nut so I left. Then I get another call from the lady too tell me that she gave me the wrong lock. I returned again and she comes out and tells me I gave you the wrong one so I see a worker approach her, and gets the lock out of her hand and starts tightening the bolt and I was at aaww imagine if I would of had an accident who would of been responsible. There is alot of lack of communication between the workers and the associates. I don't even think I will be going back too this nonsense.

The service department was quick, efficient and professional. The service on my vehicle was perfect and the parts department was very professional and knowledgeable. Everything was A+.

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Vicki never turned in my vehicle after it was done. HAD to get another service advisor after waiting 15 min .

Very good service. Adrain was very helpful and showed me how to use the electronics on my 2026 Ford Expedition

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I took my Ford Maverick for two recalls and you could only fix one because apparently the connection under the panel is broken. We don’t understand how it got broken and even though the truck is still under warranty, we were told you would not fix it. We are very disappointed at the service not provided under warranty and recall. They left it on the floor. Please call me at your convenience

Very fast and exceptional service. Steve was upfront and straight to the point and got me going in my new truck.

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I was very satisfied with service provided by Tipton Ford. Dealership picked up vehicle at home and returned promptly. Excellent service.

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I have had a good experience the dealership for a long time and the only dealership I have so far used.

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Muy bien explicado y atendio muy bien . Excellente porque no ay que aser cita .muy satisfecha con Tipton ford y sus trabajadores.

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Worst experience with a ford dealership yet

Tipton Ford may have been a little out of my way to buy my new truck, but it was well worth the trip. Everything I was told happened.

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They did a service recall, and now they’re charging me $$280 because they couldn’t fix it correctly. The first time.

Bad service after the oil change they forgot to add the new stickers for traking the oil change because I refuse to charge more money for more service A/C filter grase the diferencial brake fluid darker color more of 500.00 dollars only for oil change visit ridiculous

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After having my vehicle over 30 days, I got back a vehicle that was undriveable. Sideview mirror broken, grill came loose, fender frame came loose, window liner broken, and scratches everywhere. The vehicle is not driveable because the fender frame keeps coming loose after driving a couple of blocks. I wanted to take it back to get it repaired, but if I do, I will be without a vehicle as they won't provide rental even though this was their doing. Never using Tipton for anything again.

Took my truck in today to be diagnose, after a week with my truck in the shop came back with nothing was found. But still charged. I’m from SATX and when driving back, the truck breaks down in Raymondville. Had to pay for towing it back to Brownsville. Now I’m stuck with a bigger problem. I don’t think I could ever trust this dealership to look at any of my vehicles and wouldn’t recommend anybody here. Maybe only an oil change. 4/18/26 Today stopped at Ford Tipton after a few hours of sleep for driving from SA ... Read More

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Google - Mar 26, 2026

Took my truck in today to be diagnose, after a week with my truck in the shop came back with nothing was found. But still charged. I’m from SATX and when driving back, the truck breaks down in Raymondville. Had to pay for towing it back to Brownsville. Now I’m stuck with a bigger problem. I don’t think I could ever trust this dealership to look at any of my vehicles and wouldn’t recommend anybody here. Maybe only an oil change. 4/18/26 Today stopped at Ford Tipton after a few hours of sleep for driving from SA and arriving at 2am. I’m exhausted and I’ve been dealing with an unresolved issue on my truck that started with what should have been a simple inspection. After calls and attempts to get help, I’ve had little to no follow-up from the service team Kendra. Calls have gone unanswered, and when I went in person, Tomas was not able to provide any solution. What’s most concerning is that the issue involves a rear tire that was not properly checked, which could have come off while I was driving on the highway. That’s a serious safety risk. Not just for me, but for my family and others on the road. I’ve now had to make repeated trips back and forth from San Antonio, losing time, money, and weekends, all because this wasn’t handled correctly the first time. What should have been a minor fix has now turned into a much bigger and more expensive problem. At this point, I’m simply asking the dealership to take responsibility and fix the issue properly. If you’re considering bringing your vehicle here, I strongly recommend making sure everything is thoroughly inspected before leaving. Even after a whole week been in the shop. I hope they step up and resolve this the right way.

My car salesman treated me respect and showed me the best option of buying the vehicle that I wanted.

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Super friendly place Vickie was very helpful she offered us water or coffee. We have bought 3 cars . It didn’t take long.

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Quick diagnostic detection. Kept informed of progress. When repair was completed I was notified. Friendly employees.

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Mr Albert Sosa was very courteous and helpful. I will be back to vist soon. Great job!!! A great credit to yourself and your dealership. Thank you!!!!

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The service department tried to over charge my wife's. She went for a oil change and the mechanic said she needed to change oil,oil filter, air filter, cabin filter,etc and tried charge without her permission

Very disappointed with the sales personnel.

Very good value they offer when they send the mobile unit. Although I need a van towed and the price is not there

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Useless. They said nothing was wrong with the truck when I am very clearly having dangerous issues. Don’t recommend this facility or any ford for that matter.

Everything seemed fine. But it was a horrible finale. Communication through text went well. I picked up my vehicle and I remember it have a small windshield chip by the registration ticket. That small chip traveled. Went to 8 inches and Tomas told me cracks travel. That due to the extreme cold temps that is why it ran. I told him I didn’t leave it like that. I specifically told him to place my car in the garage overnight. He was not friendly at all. Told me even if I asked his supervisor that he would say no they can’... Read More

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Google - Feb 2, 2026

Everything seemed fine. But it was a horrible finale. Communication through text went well. I picked up my vehicle and I remember it have a small windshield chip by the registration ticket. That small chip traveled. Went to 8 inches and Tomas told me cracks travel. That due to the extreme cold temps that is why it ran. I told him I didn’t leave it like that. I specifically told him to place my car in the garage overnight. He was not friendly at all. Told me even if I asked his supervisor that he would say no they can’t fix it. He gave me no hope no alternative and no solution. This crack would’ve been minimal to them. But they refused blaming me.

Service technician was very professional always in contact with me on fonr and excellent sevice

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personally i wouldn’t buy from them again. i only have to keep paying because of a stupid contract. they let me finance a car that they said had issues with the key and it turned out to be the starter. so unless you wanna be tricked into buying a car that isn’t going to work after a while i wouldn’t buy here

Steven was awesome to work with and would highly reconnect Steven to other interested buyers.

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I had my Ford Bronco Sport serviced and was pleased with the experience. There was a short wait for parts, but the repair was completed promptly once they arrived. Communication was excellent, and I was kept updated on the valet service and timing. The vehicle malfunction was fully repaired.

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Had a list of items to do including the engine service light on. Codes were not read and no discussion with technician occurred after delivery. Will take vehicle elsewhere in future.