J.D. Power Rates Ford Credit No. 1 for Consumer Financing Satisfaction

If you’re financing a vehicle through Ford Credit, you already know about the incredibly smooth and satisfying experience that you receive. So it won’t come as a surprise to learn that Ford Credit is ranked No. 1 among mass-market brands in the J.D. Power 2021 U.S. Consumer Financing Satisfaction Study.

For 2021, Ford Credit had the best overall satisfaction score in its segment — 22 points above average on J.D. Power’s 1,000-point scale. Ford Credit also led the way in satisfaction with its billing and payment process and its account management and communication.

Thanks to a commitment to outstanding customer service and constant improvement, it’s the fifth time since 2015 that Ford Credit has topped the J.D. Power study.

Recently, Ford Credit has been working especially hard, investing in technology that gives you more flexibility to manage your account and make payments. It’s also added extra programs for pandemic-related assistance and to help you find the vehicle you want amid the ongoing semiconductor chip shortage.

“Our teams never quit working to serve and be always on for our customers, including through life’s challenges,” said Craig Carrington, Ford Credit’s executive vice president. “Our goal is to be a reason people choose and stay with Ford Motor Company, and that’s the lens for everything we do.”

Here at Tipton Ford in Brownsville, Texas, we’re proud to offer financing through Ford Credit. And whether you’re new to Ford or a longtime customer, our finance department is always here to answer your questions and get you behind the wheel of your dream Ford.